Resident Services Chatbot
Demo concept: Resident Services Chatbot. This idea explores a practical way to improve operations, collaboration, service delivery, or community impact…
Reduce duplicate intake across departments 21
Needs Clarification Medium
Summary
Similar needs are submitted through multiple channels, making reporting and prioritization harder.
Problem Statement
Departments may describe the same issue differently, so duplicates are hard to identify early.
Who is affected?
Administrators and department leads
Current Workaround
Reviewers manually compare submissions and merge topics informally.
Desired Outcome
A cleaner intake process with duplicate detection, linking, and shared review queues.
Constraints
Should avoid incorrectly merging distinct but related needs.
Sponsor
Administration
Deadline
2026-12-11
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