Improve accessibility of digital service forms

Open Medium

Summary

Forms should be easier to understand and complete for users with varied accessibility and language needs.

Problem Statement

Complex form language and inconsistent layouts create avoidable support requests and incomplete submissions.

Who is affected?

Public users, staff, and support teams

Current Workaround

Staff provide one-on-one help or rewrite instructions manually.

Desired Outcome

A simpler form experience with clearer language, accessibility support, and fewer abandoned submissions.

Constraints

Must align with site accessibility standards and existing WordPress theme templates.

Sponsor

Digital Services

Deadline

2026-11-08

Propose an Idea / Solution

Proposed Ideas / Solutions