Open Medium
Forms should be easier to understand and complete for users with varied accessibility and language needs.
Complex form language and inconsistent layouts create avoidable support requests and incomplete submissions.
Public users, staff, and support teams
Staff provide one-on-one help or rewrite instructions manually.
A simpler form experience with clearer language, accessibility support, and fewer abandoned submissions.
Must align with site accessibility standards and existing WordPress theme templates.
Digital Services
2026-11-21
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